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We are here to help. Real people, real answers, usually within 24 hours.
The best way to reach us is by email. We aim to respond within 24 hours Monday to Friday Perth time (AWST).
Email: hello@perthbypaddy.com
Subject line tip: Include your order reference or the product you purchased so we can help you faster.
We do not have a phone number or live chat at this stage — but we are responsive on email and you will always get a real human response.
All digital products are delivered within 48 hours of payment to the email address you provided at checkout.
Did not receive your product within 48 hours? Check your spam folder first — then email us at hello@perthbypaddy.com with your order reference and we will sort it immediately.
Is Mining Right for You? ($19.95) — No refunds on this product. As a low-cost digital download delivered immediately, all sales are final.
Prospect Guide, Strike and Lode — We offer a 7-day satisfaction guarantee. If you are not satisfied with your purchase within 7 days of delivery, contact us at hello@perthbypaddy.com and we will make it right — either with a revised delivery or a full refund at our discretion.
We built this product from real experience and we stand behind it. If something is not right, tell us. We would rather fix it than lose your trust.
Yes — email us at hello@perthbypaddy.com and we will arrange an upgrade. You only pay the difference.
Yes — email us and we will sort it out. You pay the difference between Single and Couple pricing.
Lode launches September 2026 following our Kalgoorlie visit in August to reconnect with agencies and real estate contacts. Register your interest at hello@perthbypaddy.com.
Absolutely — the guide is written from an Irish perspective but the practical information applies to any WHV holder looking to get mining experience in Kalgoorlie.